Shipping policy

Shipping Policy

Last Updated: August 10, 2026

Thank you for shopping at FrontDior. We are committed to processing and delivering your order as quickly and safely as possible.

1. Order Processing Time

  • Processing Time: All orders are processed within 1–2 business days (excluding weekends and major US holidays).

  • Order Cut-off Time: Orders placed before 12:00 PM PST will begin processing the same business day.

  • Confirmation: You will receive an order confirmation email immediately after purchase, followed by a second email with tracking information once your package has shipped.

2. Shipping Rates & Delivery Estimates

We offer standard flat-rate shipping to all domestic addresses within the contiguous United States.

Shipping Method Estimated Transit Time Cost
Standard Domestic 3–5 Business Days $4.99

Note: Total delivery time = Processing Time (1–2 days) + Transit Time (3–5 days).

3. Shipping Destinations

  • Contiguous US: We ship to all 48 contiguous US states.

  • Alaska, Hawaii, & US Territories: Shipping times may take an additional 3–7 business days depending on carrier availability.

  • P.O. Boxes & APO/FPO: We do ship to P.O. Boxes or APO/FPO military addresses.

  • International Shipping: Currently, we only ship within the United States.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email containing a tracking link. Please allow 24–48 hours for tracking details to update on the carrier's portal (USPS, UPS, or FedEx).

5. Order Changes & Cancellations

If you need to change or cancel your order, please contact us immediately at support@frontdior.com within 2 hours of placing your order. Once an order has entered the processing stage or has been shipped, we cannot make modifications or cancel the shipment.

6. Lost, Damaged, or Stolen Packages

  • Damaged Items: If your item arrives damaged, please take clear photos of the item and packaging, and contact us within 48 hours of delivery at support@frontdior.com. We will send out a replacement immediately at no extra cost.

  • Lost or Missing Packages: If your tracking indicates that your package was delivered but you have not received it, please check around your property and with neighbors first. If it is still missing after 24 hours, contact us so we can assist in opening an inquiry with the carrier.

7. Contact Information

If you have any questions regarding our Shipping Policy, please contact our support team:

  • Email: support@frontdior.com

  • Phone: ‪(510) 626-0060‬

  • Support Hours: Monday – Friday, 9:00 AM – 5:00 PM PST

  • Business Address: 1391 De Haro Street, San Francisco, CA 94107, United States